Banking at the doorstep
Technology is playing a major role in transforming the banking industry. In the past decade, many banks in India have adopted technology to deploy new delivery channels, so as to enable customers to access their accounts round the clock. Banks can now offer banking services at the door step of the customer. The advances in communication and computing have enabled these services to be made available at the customer doorstep. Traditionally, in retail banking the relationship between the customer and the banker, was the key aspect. With the advent of all the delivery channels such as ATM, Online Banking, customers are feeling isolated. In this connection, doorstep banking has emerged as an alternative to keep the traditional flavor of relationship alive. This establishes frequent physical contacts between the customer and the banker. In this era of fierce competition in retail banking, this kind of banking, in which banks are offering banking services to their customers through ...