Banking at the doorstep

Technology is playing a major role in transforming the banking industry. In the past decade, many banks in India have adopted technology to deploy new delivery channels, so as to enable customers to access their accounts round the clock.

Banks can now offer banking services at the door step of the customer. The advances in communication and computing have enabled these services to be made available at the customer doorstep. Traditionally, in retail banking the relationship between the customer and the banker, was the key aspect. With the advent of all the delivery channels such as ATM, Online Banking, customers are feeling isolated.

In this connection, doorstep banking has emerged as an alternative to keep the traditional flavor of relationship alive. This establishes frequent physical contacts between the customer and the banker. In this era of fierce competition in retail banking, this kind of banking, in which banks are offering banking services to their customers through their own employees or through their agents, is gaining momentum.

The frequent interaction with customers will also help the bank in upselling and cross selling the services to their customer base. Senior citizens will be thrilled to have this form of banking, which enables them to safely interact with the banker.

Keeping this in consideration, Processware Systems designed a full fledged tablet banking solution. The solution works on any android device and helps the banker or their agent to offer banking services including new customer registration, transactions etc., A view of the main screen in BankSoft - Tablet Banking is shown here.

Banker can enroll a new customer, by capturing the required KYC information at the doorstep. All the information entered on the tablet seamlessly gets integrated into backend BankSoft - Core Banking solution. Each tablet has a SIM card through which the data gets transmitted in a secured manner to the data center, where the core banking solution is hosted.

The in-built camera in the tablet allows the user to capture the photograph and signature of the customer. A new application for loan can also be entered into the system. The data entered can be reviewed at the branch of the bank, instantly. Even pre-qualification of customers for loans can be done by retrieving their credit scores from the credit bureaus.

This will transform the retail banking scenario in India. The customer will be the ultimate beneficiary having received banking services at the doorstep.